We can’t wait for you to get your Sweet Baton Rouge package! Be sure to read below to help you pick your shipping selection from Local Pick Up, USPS Shipping, Local Delivery, to UPS Ground. Customer service is the backbone of our business and is extremely important to us. Our #1 priority is to get your order out as quickly as possible! As of October 1, 2021, USPS has made some serious changes that will affect how your package will be delivered.
All orders over $60 receive FREE SHIPPING!
Shipping Options:
USPS First Class: This package option comes with tracking but typically can take 5+ business days to arrive depending on the shipping location. A shipping email with tracking will be sent to the same email you received your order confirmation. If you don’t receive a shipping email, please check your spam first. If no shipping email is found in your spam, then please contact us through orders@sweetbatonrouge.com. First Class rate is $6 found during the checkout period.
UPS Ground: This package option comes with tracking but typically can take 1-3 business days to arrive depending on the shipping location. A shipping email with tracking will be sent to the same email you received your order confirmation. If you don’t receive a shipping email, please check your spam first. If no shipping email is found in your spam, then please contact us through orders@sweetbatonrouge.com. UPS rate for ground shipping is $9 found during the checkout period.
LOST/STOLEN PACKAGES: Sweet Baton Rouge is not liable for packages that are lost or stolen. If your package shows that USPS or UPS delivered but you don't have your package, please allow at least 24 hours for the possibility USPS or UPS to retrieve your order. We have found that 99% of the time packages are submitted “delivered” by accident. Other suggestions if package is still not delivered is to check with neighbors first for your package and/or file a claim with the shipping carrier. Though we are not responsible for lost or stolen packages, we absolutely understand and of course want to help as best as we can! Do not hesitate to reach out! Email us at orders@sweetbatonrouge.com.
Local Pick-Up: Take advantage of this free option for an added service of Sweet Baton Rouge! Local pick-ups are from our store location: 1509 Government Street, Building B, Suite D. Please be aware of this option when selecting your shipping preference. If you picked this option by accident, please reach out to us through orders@sweetbatonrouge.com and we can invoice you for shipping.
Store Hours: Tuesday - Saturday, 10 AM to 5 PM. During the holiday season, hours are extended Monday-Saturday, 10 AM to 5 PM.
Local Delivery: We now take orders for Local Delivery thanks to the local business Shop The Area! Local deliveries can be made within 10+ mile radius of our store. Depending on the items ordered, local deliveries typicaly are delivered with the same day of being ordered. Local Delivery is $12 found during the checkout period.
How do I know my order is ready?
Once your order has been placed, you’ll first receive an email confirming your order. We recommend doing the SMS text order confirmation as some emails go directly to spam. You’ll then receive a second email notifying that your order has either shipped or is ready for local pick up. If you chose local pick-up for your order, a text message from us at 225-400-5199 will also be sent notifying you (if phone number is provided) when order is ready for local pickup.
You can always email us with any questions or concerns through orders@sweetbatonrouge.com. Please understand we can’t guarantee that conversations made via social media will reflect back to messages sent via email. Thank you!
