Shipping FAQ

We can’t wait for you to get your Sweet Baton Rouge package, so be sure to read below to help you pick your shipping selection from In Store Pick Up, USPS Shipping, to UPS Ground. Customer service is the backbone of our business and is extremely important to us and our priority for us is to get your order out as quick as possible! 

All orders over $60+ get FREE SHIPPING! 

Shipping Options:

USPS First Class:  This package option does come with tracking but typically can take 3-6 business days to arrive, you will get an email with tracking, if you don’t please check your spam. 

USPS Priority: This package option does come with tracking but typically can take 1-3 business days to arrive, you will get an email with tracking, if you don’t please check your spam. 

If your package shows it was delivered but you don't have your package, please allow 24 hours to see if the postal service or UPS ground to retrieve your order. We have found, that 99% of the time, your package was submitted delivered by accident. You can also check your surrounding areas, like your neighbors to see if they were given the package by accident! Of course, don't hesitate to reach out! We absolutely understand! We are not responsible for lost or stolen in transit items, to file a claim on a lost order, visit the USPS start a claim

UPS Ground: This package option does come with tracking but typically can take 1-3 business days to arrive depending on location, you will get an email with tracking, if you don’t please check your spam. 

In Store Pick Up: Please be aware of this option when selecting your shipping preference, because this is a free service, If you picked this by accident, we can invoice you for shipping but we are not responsible for shipping and could delay the status of your order. In Store Pick Up 

We’re so excited to announce that we’re moving into our Flagship store this summer! While we finish the final touches on the Sweet Baton Rouge® Flagship store, in Electric Depot, our new neighbors City Roots Coffee Bar will become your new Sweet Baton Rouge store pick up location starting on Monday, July 6th, 2020 until we move into our store later this summer! Click Here to learn more about our move!  

How do I know my order is ready?

Once your order has been placed, you’ll get an email confirming the order, at this time, you’ll receive a second email that it has either shipped or now ready for in store pick up. We recommend doing the SMS text order confirmation, because some emails go to spam. 

You can always email us with any questions, info@sweetbatonrouge.com. We can’t guarantee that conversations made via social media will reflect back to messages sent via email. 

*Please note that Sweet Baton Rouge is in the process of moving, and will have a little delay before we are able to open back to the public, all store pick up packages will be brought to City Roots for pick up while we wait for our opening, and all orders shipped will still ship as is! Stay connected if we announced days off for Holidays or other local events to cause fulfillment order delays.